Sunday, 18:40. I call my ISP's technical support (I am with Start.ca and I love them)
I had a knowledgeable agent on the line within 30 seconds. She quickly verified that I had run a speed test on my end, proceeded to check the provisioning of my line and found that —as I suspected— it wasn't provisioned properly (I wasn't getting the speed I expected for downstream traffic).
She apologised and told me that she had put a request to have it corrected, that it would be fixed within 24 to 48 hours.
She lied: it was fixed within 3 minutes!
All in all it took less than 10 minutes and I didn't have to tell her to get off her stupid script (NO, I don't have a Windows Start menu or an Apple menu icon)
This is exactly why, rather than giving my money to the Robelus cartel (Rogers-Bell-Telus, the three companies that form the Canadian communication oligopoly), I prefer doing business with a smaller provider, even if it means that I have to pay more (and in return get vastly superior service)
The reason I pay more is because the CRTC (our version of the FCC) is controlled by Robelus and has been strong-armed to smother smaller ISPs. I really hate how anti-competitive the Canadian telecom landscape is 😡
Because of that, we have among the highest telco rates in the world (if not THE most expensive) and it sucks!
Instance perso. Principalement en français. Personal instance, mainly in French. Linux, OSS, Santé Mentale, 3615 MaVie.